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Exam 5: Electronic Commerce and Enterprise Systems

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Question 41

Multiple Choice

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Which of the following is NOT one of the key website performance measures commonly used by online retailers?

A) response time
B) total sales
C) transaction success rate
D) system availability

E) B) and D)
F) All of the above

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Question 42

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Product lifecycle management (PLM) typically includes customer relationship management (CRM) software.

A) True
B) False

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Question 43

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_____ exchanges are owned and operated by a single company.

In the context of purchasing systems involved in the traditional transaction processing systems, when a(n) _____ arrives from a supplier, it is matched to the original order and the receiving report, and a check is generated if all data is complete and consistent.

The information about invoices to customers is tracked by ____ system.

Small and medium size organizations do not employ enterprise systems.

All credit card customers are protected by law from paying more than _____ for fraudulent transactions.

_____includes the planning, executing, and controlling of all activities involved in raw material sourcing and procurement, converting raw materials to finished products, and the warehousing and delivering finished product to customers.

Which of the following forms of e-commerce is more likely to offer a more customized product offering?

According to the classification of enterprise resource planning (ERP) vendors, _____ vendors target medium-sized firms with annual revenues in the $50 million to $1 billion range operating out of one or more locations.

A reason for the growth in business-to-consumer (B2C) e-commerce is that online B2C shoppers have the ability to design a _____ product.

PayPal enables any person or business with an e-mail address to securely, easily, and quickly send and receive payments online.

Which of the following statements is true of retargeting?

Results from one TPS would become ____ to other systems.

Conversion to an e-commerce or m-commerce system enables organizations to _________.

The ability to capture and analyze all customer interactions, generate appropriate responses, and gather data to create and build effective and efficient marketing campaigns is known as contact management.

Cultural differences, language barriers, and currency variations are all challenges that e-commerce and m-commerce merchants must address when selling to a global marketplace.

_____ is the use of information and communications technology to simplify the sharing of information, speed formerly paper-based processes, and improve the relationship between citizens and government.

The number of mobile Websites worldwide is expected to grow rapidly because of ______________.

_____ is an amount of money that is computerized, stored, and used as cash for e-commerce transactions.