Question 1

The communication process begins when

Accepted Answer

A)   a message is put into words.
B)   a message is sent over a communication channel to a receiver.
C)   the sender has an idea.
D)   the receiver actually receives the message and decodes it.E) None of the above
F) C) and D)

Question 2

Several barriers may cause poor listening. Which of the following is a physical barrier?

Accepted Answer

A)   Faking attention but not really listening
B)   Using emotionally charged words
C)   Having noisy surroundings
D)   Tuning out speakers whose ideas do not match our ownE) C) and D)
F) B) and D)

Question 3

Shipping clerk Christina included this sentence in her message to a customer: Pertaining to your returns, we must verify the shipping numbers and lot codes of all outstanding merchandise prior to issuance of a refund. This sentence is an example of

Accepted Answer

A)   an unprofessional tone.
B)   overly formal language.
C)   a conversational style.
D)   plain English.E) A) and B)
F) All of the above

Question 4

Every lawyer must submit his legal brief to the clerk of courts is an effective example of using inclusive, nonbiased language.

Accepted Answer

A) True 
 B)False

Question 5

Revise the following sentence to achieve parallelism:
Jonathan is responsible for all cold-call telephone sales; calls to established customers are made by Victoria.

Accepted Answer

Jonathan is responsible for al...

Question 6

Collecting information before composing a business message helps the writer to

Accepted Answer

A)   shape the message.
B)   identify transitional expressions.
C)   develop a sprint writing technique.
D)   create unified sentences and coherent paragraphs.E) C) and D)
F) B) and C)

Question 7

Revise the following sentence to use inclusive language:
A nurse must follow directions carefully when administering medication to her patients.

Accepted Answer

Enclosed is a vouche...

Question 8

Choosing an appropriate channel for your business message depends on the importance of the message, feedback needed, necessity of a permanent record, cost of the channel, confidentiality and sensitivity of the message, and

Accepted Answer

A)   degree of formality required.
B)   the channel used by your competitors.
C)   the use of primary or secondary research.
D)   the sender's preference.E) A) and B)
F) B) and C)

Question 9

Because your goal is to communicate clearly, you're better off limiting your sentences to about 20 or fewer words.

Accepted Answer

A) True 
 B)False

Question 10

List and describe two techniques for improving your chance of being understood when
writing to someone from a different culture.

Accepted Answer

1. Use simple and clear language: When w...

Question 11

Revise and improve the following sentence:
There are many managers who help employees make improvements in their communications skills.

Accepted Answer

Many managers assist...

Question 12

During the prewriting phase of the writing process, you should

Accepted Answer

A)   research and organize background information.
B)   compose the document using precise and concrete language.
C)   analyze the audience for and the purpose of the message.
D)   evaluate the effectiveness of your message.E) None of the above
F) All of the above

Question 13

Careful writers avoid clichés such as beyond a shadow of a doubt because these clichés lack freshness and clarity.

Accepted Answer

A) True 
 B)False

Question 14

Revising and proofreading are not necessary for short, informal business messages sent by e-mail.

Accepted Answer

A) True 
 B)False

Question 15

Which of these is the most accurate statement about communication skills in today's workplace?

Accepted Answer

A)   Many employers consider communication skills critical to effective job placement, performance, career advancement, and organizational success.
B)   Strong communication skills are essential only for advancement into management positions.
C)   Writing skills are less important on the job today because people are writing less than ever before.
D)   All of the above statements are accurate.E) None of the above
F) A) and B)

Question 16

Revise the following sentence to express the idea in the "you" view:
We have approved your vacation request.

Accepted Answer

The task force designing our emergency r...

Question 17

List two techniques for becoming an active and effective listener.

Accepted Answer

To become an active and effective listen...

Question 18

Which of the following uses active voice in a complete sentence?

Accepted Answer

A)   The company's rigid return policy was criticized by a few unhappy customers.
B)   Because a few unhappy customers criticized the company's rigid return policy.
C)   Managers were told about the unhappy customers who criticized the company's rigid return policy.
D)   A few unhappy customers criticized the company's rigid return policy.E) B) and C)
F) B) and D)

Question 19

Because revising is the most important phase of the writing process, good writers can expect to spend most of their time in this phase.

Accepted Answer

A) True 
 B)False

Question 20

Most people have good listening skills because they listen with 75 percent efficiency.

Accepted Answer

A) True 
 B)False

Exam 15: Document Formats

Revise the following sentence to achieve parallelism: Jonathan is responsible for all cold-call telephone sales; calls to established customers are made by Victoria.

Correct AnswerAnswered by ExamLex AIJonathan is responsible for al...View AnswerShow Answer

Careful writers avoid clichés such as beyond a shadow of a doubt because these clichés lack freshness and clarity.

Correct AnswerverifiedShow Answer

Every lawyer must submit his legal brief to the clerk of courts is an effective example of using inclusive, nonbiased language.

Correct AnswerverifiedShow Answer

Shipping clerk Christina included this sentence in her message to a customer: Pertaining to your returns, we must verify the shipping numbers and lot codes of all outstanding merchandise prior to issuance of a refund. This sentence is an example of

Correct AnswerverifiedShow Answer

Because revising is the most important phase of the writing process, good writers can expect to spend most of their time in this phase.

Correct AnswerverifiedShow Answer

Choosing an appropriate channel for your business message depends on the importance of the message, feedback needed, necessity of a permanent record, cost of the channel, confidentiality and sensitivity of the message, and

Correct AnswerverifiedShow Answer

Collecting information before composing a business message helps the writer to

Correct AnswerverifiedShow Answer

Revise the following sentence to use inclusive language: A nurse must follow directions carefully when administering medication to her patients.

Correct AnswerverifiedEnclosed is a vouche...View AnswerShow Answer

Revising and proofreading are not necessary for short, informal business messages sent by e-mail.

Correct AnswerverifiedShow Answer

Revise and improve the following sentence: There are many managers who help employees make improvements in their communications skills.

Correct AnswerAnswered by ExamLex AIMany managers assist...View AnswerShow Answer

Because your goal is to communicate clearly, you're better off limiting your sentences to about 20 or fewer words.

Correct AnswerverifiedShow Answer

Which of these is the most accurate statement about communication skills in today's workplace?

Correct AnswerverifiedShow Answer

Several barriers may cause poor listening. Which of the following is a physical barrier?

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Revise the following sentence to express the idea in the "you" view: We have approved your vacation request.

Correct AnswerverifiedThe task force designing our emergency r...View AnswerShow Answer

Which of the following uses active voice in a complete sentence?

Correct AnswerverifiedShow Answer

During the prewriting phase of the writing process, you should

Correct AnswerverifiedShow Answer

List and describe two techniques for improving your chance of being understood when writing to someone from a different culture.

Correct AnswerAnswered by ExamLex AI1. Use simple and clear language: When w...View AnswerShow Answer

List two techniques for becoming an active and effective listener.

Correct AnswerAnswered by ExamLex AITo become an active and effective listen...View AnswerShow Answer

Most people have good listening skills because they listen with 75 percent efficiency.

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The communication process begins when

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Jonathan is responsible for al...
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Enclosed is a vouche...
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Many managers assist...
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The task force designing our emergency r...
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Answered by ExamLex AI
1. Use simple and clear language: When w...
View Answer

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Answered by ExamLex AI
To become an active and effective listen...
View Answer

Correct Answer
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Correct Answer
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