Question 1

Learning about beliefs and practices different from our own and appreciating them means displaying

Accepted Answer

A)  tolerance.
B)  individualism.
C)  stereotyping.
D)  gender norming.E) B) and C)
F) None of the above

Question 2

Communication style is the most important dimension of culture.

Accepted Answer

A) True 
 B)False

Question 3

In addition to her attire and physical engagement during an interview, what other part of Suzanne's candidacy for the position embodies nonverbal communication?

Accepted Answer

A)  How well she shows that she has researched the company in her responses to questions.
B)  The visual appeal of the resume and cover letter she has submitted.
C)  The content of the questions she asks at the end of the interview.
D)  All of these.E) None of the above
F) C) and D)

Question 4

Your boss is giving instructions for a new method of keeping expense accounts. However, you find it difficult to concentrate because you think the change is unnecessary. What type of barrier to effective listening are you experiencing?

Accepted Answer

A)  Language problem barrier
B)  Psychological barrier
C)  Physical barrier
D)  Nonverbal distraction barrierE) B) and C)
F) A) and C)

Question 5

Greg wants to make sure that his posture during his upcoming job interview affirms his interest in the position. To accomplish this, he should lean slightly forward, sit erectly, and maintain eye contact.

Accepted Answer

A) True 
 B)False

Question 6

Businesses that want to capitalize on cultural diversity need to train workers to think and act alike to reduce conflicts.

Accepted Answer

A) True 
 B)False

Question 7

Most Americans communicate with business associates at approximately 1½ feet.

Accepted Answer

A) True 
 B)False

Question 8

Our culture molds the way we think, behave, and communicate.

Accepted Answer

A) True 
 B)False

Question 9

North Americans value straightforwardness and are suspicious of evasiveness. These traits identify the cultural dimension of

Accepted Answer

A)  individualism.
B)  power distance.
C)  communication style.
D)  time orientation.E) B) and D)
F) C) and D)

Question 10

____________________ makes it possible to locate and identify a computing device (such as a smartphone, laptop, or tablet)as soon as users connect to the network.

Accepted Answer

The answer of ____________________ makes it possible to locate and...

Question 11

According to researchers, most people listen at what level of proficiency?

Accepted Answer

A)  100 percent
B)  5 percent
C)  25-50 percent
D)  75 percentE) B) and D)
F) B) and C)

Question 12

The physical appearance of your business documents (such as resume and cover letter)transmit important nonverbal messages.

Accepted Answer

A) True 
 B)False

Question 13

When speaking with someone for whom English is a second language, you should talk slowly, enunciate clearly, check frequently for comprehension, observe eye messages, listen without interrupting, and

Accepted Answer

A)  follow up important messages in writing.
B)  avoid smiling, which might make you appear to lack seriousness.
C)  use words that will impress the listener.
D)  assume that the listener understands if he or she nods and smiles in agreement.E) A) and B)
F) A) and C)

Question 14

Zach's company does business globally. By associating with people from diverse cultures, Zach can widen his knowledge of intercultural messages and can increase his tolerance of differences.

Accepted Answer

A) True 
 B)False

Question 15

As a frontline employee, you can expect to have more managers in the workforce.

Accepted Answer

A) True 
 B)False

Question 16

Every country has a unique culture or common heritage that

Accepted Answer

A)  teaches its members how to behave and conditions their reactions.
B)  results from a common gene pool.
C)  is created by a structured educational system.
D)  comes from an orderly system of government and laws.E) A) and B)
F) A) and C)

Question 17

Which of the following statements is most accurate?

Accepted Answer

A)  Workers today communicate less than in previous years.
B)  Technology has not affected how and why we communicate.
C)  Businesses today generate a wide range of messages using a variety of media.
D)  Writing is a skill set used only by managers and corporate executives.E) A) and C)
F) None of the above

Question 18

Communication skills

Accepted Answer

A)  are not as important as technical skills for career success.
B)  are not necessary in today's competitive job market.
C)  are ranked by recruiters at the top of qualities they most desire in job seekers.
D)  cannot be learned; they are innate.E) B) and C)
F) A) and D)

Question 19

While conducting business with a customer from Italy, Zoe was careful to speak slowly and clearly, using short sentences and familiar words. However, she noticed that the customer had a glazed expression and did not understand her. Zoe should

Accepted Answer

A)  repeat what she has said in a louder voice.
B)  graciously accept the blame for not making her meaning clear.
C)  end the conversation until an interpreter can be found.
D)  require the Italian businessperson to restate the message in simple words.E) B) and C)
F) B) and D)

Question 20

Physical barriers to listening include only environmentally produced noises.

Accepted Answer

A) True 
 B)False

Exam 1: Succeeding in the Mobile and Social Workplace

Which of the following statements is most accurate?

Correct AnswerverifiedShow Answer

Learning about beliefs and practices different from our own and appreciating them means displaying

Correct AnswerverifiedShow Answer

Most Americans communicate with business associates at approximately 1½ feet.

Correct AnswerverifiedShow Answer

Physical barriers to listening include only environmentally produced noises.

Correct AnswerverifiedShow Answer

Communication skills

Correct AnswerverifiedShow Answer

Zach's company does business globally. By associating with people from diverse cultures, Zach can widen his knowledge of intercultural messages and can increase his tolerance of differences.

Correct AnswerverifiedShow Answer

Your boss is giving instructions for a new method of keeping expense accounts. However, you find it difficult to concentrate because you think the change is unnecessary. What type of barrier to effective listening are you experiencing?

Correct AnswerverifiedShow Answer

Greg wants to make sure that his posture during his upcoming job interview affirms his interest in the position. To accomplish this, he should lean slightly forward, sit erectly, and maintain eye contact.

Correct AnswerverifiedShow Answer

As a frontline employee, you can expect to have more managers in the workforce.

Correct AnswerverifiedShow Answer

North Americans value straightforwardness and are suspicious of evasiveness. These traits identify the cultural dimension of

Correct AnswerverifiedShow Answer

Communication style is the most important dimension of culture.

Correct AnswerverifiedShow Answer

While conducting business with a customer from Italy, Zoe was careful to speak slowly and clearly, using short sentences and familiar words. However, she noticed that the customer had a glazed expression and did not understand her. Zoe should

Correct AnswerverifiedShow Answer

The physical appearance of your business documents (such as resume and cover letter)transmit important nonverbal messages.

Correct AnswerverifiedShow Answer

Businesses that want to capitalize on cultural diversity need to train workers to think and act alike to reduce conflicts.

Correct AnswerverifiedShow Answer

According to researchers, most people listen at what level of proficiency?

Correct AnswerverifiedShow Answer

Every country has a unique culture or common heritage that

Correct AnswerverifiedShow Answer

When speaking with someone for whom English is a second language, you should talk slowly, enunciate clearly, check frequently for comprehension, observe eye messages, listen without interrupting, and

Correct AnswerverifiedShow Answer

____________________ makes it possible to locate and identify a computing device (such as a smartphone, laptop, or tablet)as soon as users connect to the network.

Correct AnswerverifiedShow Answer

In addition to her attire and physical engagement during an interview, what other part of Suzanne's candidacy for the position embodies nonverbal communication?

Correct AnswerverifiedShow Answer

Our culture molds the way we think, behave, and communicate.

Correct AnswerverifiedShow Answer

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