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____________ is a type of survey that usually involves interviewing business people at their offices concerning industrial products or services.


A) An executive interview
B) A mall intercept interview
C) A computer-assisted self-interviewing
D) A computer-assisted personal interviewing

E) All of the above
F) A) and B)

Correct Answer

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The CRM system sends customer information to all areas of a business because the customer interacts with all aspects of the business.

A) True
B) False

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When developing marketing research projects,the research design specifies


A) how and when data will be gathered.
B) which management decision problem needs to be solved.
C) what modifications should be made to the approved project budget.
D) how strategic planning is to be done.

E) A) and C)
F) A) and B)

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The most popular technique for gathering primary data is _____.


A) survey research
B) observation research
C) ethnographic research
D) experimental research

E) A) and B)
F) B) and C)

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Which of the following most accurately defines a probability sample?


A) A sample in which every element in the population has a known statistical likelihood of being selected
B) A sample arranged so that every element of the population has an equal chance of being selected as part of the sample
C) Any sample in which little or no attempt is made to get a representative cross section of the population
D) A sample using respondents who are convenient or readily accessible to the researcher-for example,employees,friends,or relatives

E) A) and D)
F) B) and D)

Correct Answer

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Which of the following indicates a research method that relies on four types of observation: people watching people,people watching an activity,machines watching people,and machines watching an activity?


A) Survey research
B) Observation research
C) Mall intercept interviews
D) In-home personal interviews

E) All of the above
F) B) and D)

Correct Answer

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The process of planning,collecting,and analyzing data relevant to a marketing decision is called ___________.


A) marketing research
B) marketing research findings
C) marketing plan
D) marketing research objective

E) A) and B)
F) None of the above

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Often,secondary data sources give detailed information that would enable a researcher to assess their quality or relevance.

A) True
B) False

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Noncomputer sources are not valuable in gathering competitive intelligence (CI).

A) True
B) False

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The most important use of marketing research is that


A) it can help managers serve both current and future customers accurately and efficiently.
B) it helps managers eliminate the use of big data for data analysis.
C) it helps managers focus on quantity rather than quality of products.
D) it can help managers ensure that secondary data do not influence marketing decisions.

E) A) and B)
F) A) and C)

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The main advantage of primary data is that it:


A) is inexpensive to collect.
B) can answer specific research questions that secondary data cannot answer.
C) consists of data that iseasily available to any interested party.
D) is already processed and analyzed.

E) None of the above
F) A) and B)

Correct Answer

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_____ is a system for gathering information from respondents by continuously monitoring the advertising,promotion,and pricing they are exposed to and the things they buy.


A) Online research communities
B) An online focus group
C) Scanner-based research
D) A Web survey system

E) All of the above
F) None of the above

Correct Answer

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______________ is a form of observation marketing research that combines a consumer's online activity with psychographic and demographic profiles compiled in databases.


A) Behavioral targeting
B) Observation targeting
C) Ethnographic research
D) Survey research

E) A) and B)
F) B) and D)

Correct Answer

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Which of the following refers to a survey research method that involves interviewing people in the common areas of shopping malls?


A) An executive interview
B) A computer-assisted self-interview
C) A computer-assisted personal interview
D) An intercept interview

E) A) and B)
F) B) and C)

Correct Answer

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A(n) ______________ consists of 7 to 10 people who participate in a group discussion led by a moderator.


A) focus group
B) interview group
C) research group
D) secondary data group

E) B) and C)
F) A) and D)

Correct Answer

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________________ is a form of nonprobability sample using respondents who are convenient or readily accessible to the researcher-for example,employees,friends,or relatives.


A) A random sample
B) A convenience sample
C) A probability sample
D) A measurement sample

E) A) and D)
F) C) and D)

Correct Answer

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A sample is a method of gathering primary data in which the researcher alters one or more variables while observing the effects of those alterations on another variable.

A) True
B) False

Correct Answer

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Which of the following traditional forms of survey research is the most expensive?


A) Executive interviews
B) Mall intercept interviews
C) Trade show interviews
D) Telephone Interviewss

E) A) and B)
F) A) and C)

Correct Answer

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Gerrard,a manager at Zincod Clothing,organizes a survey to study the quality of the company's products.He instructs the survey team to interview readily accessible customers who visit the outlets during weekdays.In the context of nonprobability samples,Zincod Clothing is most likely using a _____ for its survey.


A) convenience sample
B) cluster sample
C) stratified sample
D) random sample

E) A) and D)
F) All of the above

Correct Answer

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Which of the following refers to the study of human behavior in its natural context,and involves observation of behavior and physical setting?


A) Historical research
B) Survey research
C) Observation research
D) Ethnographic research

E) A) and D)
F) A) and C)

Correct Answer

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