Question 1

Customers expect service from the moment a product is purchased until it is disposed of,and the customer service management process allows for touch points between the buyer and seller for nearly half this life cycle.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is a disadvantage of supply chain globalization?

Accepted Answer

A)   It restricts companies from availing taxes imposed on imported goods and services.
B)   It increases labor costs and materials costs for companies.
C)   It exposes companies to risks associated with geopolitical conflict.
D)   It leads to stagnation of company technology or knowledge.E) B) and D)
F) None of the above

Question 3

Which of the following best describes the functioning of the various companies/business units that are part of a world-class,well-integrated supply chain?

Accepted Answer

A)   The customer should be able to distinguish between the companies based on their activities.
B)   Multiple entities should work together to perform tasks as a single unified system.
C)   All companies must follow a standard documentation process.
D)   No company makes sacrifices for the sake of the system as a whole.E) C) and D)
F) A) and D)

Question 4

Which of the following is a major advantage of offshoring?

Accepted Answer

A)   It reduces supply chain risks for a company.
B)   It decreases labor costs incurred by a company.
C)   It enables a company to relocate outsourced operations closer to home.
D)   It reduces the fuel costs spent on transporting goods.E) B) and C)
F) All of the above

Question 5

Sales and operations planning is a procedure

Accepted Answer

A)   companies use to combine production and demand by merging diplomatic and strategic planning methods across functional areas of the business.
B)   That seeks to align supply and demand throughout the supply chain by anticipating customer requirements at each level and creating demand-related plans of action prior to actual customer purchasing behavior.
C)   That presents a multi-company,unified response system to the customer whenever complaints,concerns,questions,or comments are voiced.
D)   None of these.E) A) and D)
F) A) and C)

Question 6

Which of the following describes sales and operations planning (S&OP) meetings?

Accepted Answer

A)   Marketing and sales work with procurement and logistics,not production.
B)   Marketing and sales work with production and logistics,not procurement.
C)   Procurement,production,and logistics work together with marketing and sales.
D)   Procurement and logistics work with marketing and production works with sales.E) A) and D)
F) A) and C)

Question 7

Unlike multichannel marketing,omnichannel marketing:

Accepted Answer

A)   requires each channel to have its own inventory,processes,and performance metrics.
B)   creates redundancy and complexity in a firm's distribution system.
C)   creates greater customer control over the shopping experience.
D)   requires the construction of multiple and individual supply chains.E) B) and C)
F) B) and D)

Question 8

In certain industries,such as apparel e-retailing,returns can amount to as much as 40 percent of sales volume.

Accepted Answer

A) True 
 B)False

Question 9

Allen Inc.,which produces component parts for elevators,has co-located its engineering,logistics,and procurement divisions.Which of the following describes its demand-supply integration?

Accepted Answer

A)   The promises that salespeople make to customers present challenges to the company's logistics arm.
B)   Costs,more than customer specifications,determine which raw materials are placed into production.
C)   The company gains efficiencies from ordering and using only those materials that lead directly to sales.
D)   Raw material inventories are always stocked well above the levels dictated by production capacity.E) None of the above
F) B) and C)

Question 10

Mezzah Bros.,a video store that sells DVDs and entertainment publications,stores its products in separate warehouses.Moreover,it uses different modes of transportation to deliver them to customers.This scenario illustrates the _____ functions of Mezzah Bros.

Accepted Answer

A)   transactional
B)   research
C)   logistical
D)   financingE) B) and C)
F) A) and C)

Question 11

Entity A supplies planed timber,paint,varnish,springs,upholstery,and cushioning to Entity B,which produces a ready to use furniture.Entity C is the marketing department of Entity B.In this context,______.

Accepted Answer

A)   A is an upstream supply chain member,while C is the downstream chain member
B)   C is an upstream supply chain member,while A is the downstream chain member
C)   B is an upstream supply chain member,while A is the downstream chain member
D)   C is an upstream supply chain member,while B is the downstream chain memberE) B) and C)
F) A) and D)

Question 12

Order fulfillment,manufacturing flow management,product development and commercialization,and returns management are some of the key business processes.

Accepted Answer

A) True 
 B)False

Question 13

Four consumers each want to buy a refrigerator.Without a retail intermediary like Best Buy,fridge manufacturers Walton,Sub-Zero,Bosch,Kenmore,and General Electric would each have to make four contacts to reach the four consumers who are in the target market,for a total of twenty transactions.But when Best Buy acts as an intermediary between the producer and consumers,each producer needs to make only one contact,reducing the number to nine transactions.This is an example of a ______.

Accepted Answer

A)   retailer offering contact efficiency
B)   manufacturer offering exchange utility
C)   manufacturer using additive manufacturing
D)   retailer using contract logisticsE) A) and D)
F) A) and C)

Question 14

Phoenix Farm,a firm that sells farm products,gathers fresh food products in one place for its customers.Customers can buy eggs,milk,meat,vegetables,and so on without spending a great amount of time and energy shopping around.Phoenix Farm is a _____.

Accepted Answer

A)   merchant wholesaler
B)   retailer
C)   agent
D)   brokerE) B) and C)
F) A) and D)

Question 15

Order cycle time is the time between order and customer receipt.

Accepted Answer

A) True 
 B)False

Question 16

Third-party logistics companies sell logistics solutions and physical products.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is true of U.S.businesses in the current globalized world?

Accepted Answer

A)   Companies generally offshore to service providers located in countries with higher labor costs but with proven technical expertise.
B)   As fuel costs have risen and security issues become more prominent,many companies have begun to relocate outsourced operations closer to home.
C)   Nearshoring to locations such as Mexico or the Caribbean nations reduces supply chain risk but leads to higher costs.
D)   Nearshoringgives the supplier a chance to make its presence known at a local level but locates manufacturing farther away from major demand centers.E) A) and B)
F) B) and C)

Question 18

How do you separate intermediaries from buyers and sellers for the ownership of merchandise in terms of taking title?

Accepted Answer

A)   The intermediary neither owns the merchandise nor controls the terms of the sale.
B)   The intermediary does not own the merchandise but controls the terms of the sale.
C)   The intermediary owns the merchandise and controls the terms of the sale.
D)   The intermediary owns the merchandise but does not control the terms of the sale.E) None of the above
F) A) and D)

Question 19

A common misconception surrounding both environmental and social sustainability is that their practice increases supply chain costs disproportionately,and therefore should be enacted only when business leaders are willing to act altruistically or for the purposes of good public relations.

Accepted Answer

A) True 
 B)False

Question 20

IndigBlue Inc.,a distributor of audio equipment,component parts,and supplies,takes title to all its products.It operates a few warehouses where it stores the finished goods and reships them to its clients,resellers,and other vendors.IndigBlue Inc.is an example of a ____.

Accepted Answer

A)   sales agent
B)   merchant wholesaler
C)   retailer
D)   brokerE) A) and B)
F) None of the above

Exam 13: Supply Chain Management and Marketing Channels

Entity A supplies planed timber,paint,varnish,springs,upholstery,and cushioning to Entity B,which produces a ready to use furniture.Entity C is the marketing department of Entity B.In this context,______.

Correct Answer
verified

In certain industries,such as apparel e-retailing,returns can amount to as much as 40 percent of sales volume.

Correct Answer
verified

Phoenix Farm,a firm that sells farm products,gathers fresh food products in one place for its customers.Customers can buy eggs,milk,meat,vegetables,and so on without spending a great amount of time and energy shopping around.Phoenix Farm is a _____.

Correct Answer
verified

Which of the following best describes the functioning of the various companies/business units that are part of a world-class,well-integrated supply chain?

Correct Answer
verified

Customers expect service from the moment a product is purchased until it is disposed of,and the customer service management process allows for touch points between the buyer and seller for nearly half this life cycle.

Correct Answer
verified

Which of the following describes sales and operations planning (S&OP) meetings?

Correct Answer
verified

Order fulfillment,manufacturing flow management,product development and commercialization,and returns management are some of the key business processes.

Correct Answer
verified

Unlike multichannel marketing,omnichannel marketing:

Correct Answer
verified

Which of the following is a major advantage of offshoring?

Correct Answer
verified

Sales and operations planning is a procedure

Correct Answer
verified

Order cycle time is the time between order and customer receipt.

Correct Answer
verified

Mezzah Bros.,a video store that sells DVDs and entertainment publications,stores its products in separate warehouses.Moreover,it uses different modes of transportation to deliver them to customers.This scenario illustrates the _____ functions of Mezzah Bros.

Correct Answer
verified

Third-party logistics companies sell logistics solutions and physical products.

Correct Answer
verified

Allen Inc.,which produces component parts for elevators,has co-located its engineering,logistics,and procurement divisions.Which of the following describes its demand-supply integration?

Correct Answer
verified

A common misconception surrounding both environmental and social sustainability is that their practice increases supply chain costs disproportionately,and therefore should be enacted only when business leaders are willing to act altruistically or for the purposes of good public relations.

Correct Answer
verified

Which of the following is a disadvantage of supply chain globalization?

Correct Answer
verified

Which of the following is true of U.S.businesses in the current globalized world?

Correct Answer
verified

How do you separate intermediaries from buyers and sellers for the ownership of merchandise in terms of taking title?

Correct Answer
verified

Correct Answer
verified

IndigBlue Inc.,a distributor of audio equipment,component parts,and supplies,takes title to all its products.It operates a few warehouses where it stores the finished goods and reships them to its clients,resellers,and other vendors.IndigBlue Inc.is an example of a ____.

Correct Answer
verified

Exam 13: Supply Chain Management and Marketing Channels

Entity A supplies planed timber,paint,varnish,springs,upholstery,and cushioning to Entity B,which produces a ready to use furniture.Entity C is the marketing department of Entity B.In this context,______.

Correct AnswerverifiedShow Answer

In certain industries,such as apparel e-retailing,returns can amount to as much as 40 percent of sales volume.

Correct AnswerverifiedShow Answer

Phoenix Farm,a firm that sells farm products,gathers fresh food products in one place for its customers.Customers can buy eggs,milk,meat,vegetables,and so on without spending a great amount of time and energy shopping around.Phoenix Farm is a _____.

Correct AnswerverifiedShow Answer

Which of the following best describes the functioning of the various companies/business units that are part of a world-class,well-integrated supply chain?

Correct AnswerverifiedShow Answer

Customers expect service from the moment a product is purchased until it is disposed of,and the customer service management process allows for touch points between the buyer and seller for nearly half this life cycle.

Correct AnswerverifiedShow Answer

Which of the following describes sales and operations planning (S&OP) meetings?

Correct AnswerverifiedShow Answer

Order fulfillment,manufacturing flow management,product development and commercialization,and returns management are some of the key business processes.

Correct AnswerverifiedShow Answer

Unlike multichannel marketing,omnichannel marketing:

Correct AnswerverifiedShow Answer

Which of the following is a major advantage of offshoring?

Correct AnswerverifiedShow Answer

Sales and operations planning is a procedure

Correct AnswerverifiedShow Answer

Order cycle time is the time between order and customer receipt.

Correct AnswerverifiedShow Answer

Mezzah Bros.,a video store that sells DVDs and entertainment publications,stores its products in separate warehouses.Moreover,it uses different modes of transportation to deliver them to customers.This scenario illustrates the _____ functions of Mezzah Bros.

Correct AnswerverifiedShow Answer

Third-party logistics companies sell logistics solutions and physical products.

Correct AnswerverifiedShow Answer

Allen Inc.,which produces component parts for elevators,has co-located its engineering,logistics,and procurement divisions.Which of the following describes its demand-supply integration?

Correct AnswerverifiedShow Answer

A common misconception surrounding both environmental and social sustainability is that their practice increases supply chain costs disproportionately,and therefore should be enacted only when business leaders are willing to act altruistically or for the purposes of good public relations.

Correct AnswerverifiedShow Answer

Which of the following is a disadvantage of supply chain globalization?

Correct AnswerverifiedShow Answer

Which of the following is true of U.S.businesses in the current globalized world?

Correct AnswerverifiedShow Answer

How do you separate intermediaries from buyers and sellers for the ownership of merchandise in terms of taking title?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

IndigBlue Inc.,a distributor of audio equipment,component parts,and supplies,takes title to all its products.It operates a few warehouses where it stores the finished goods and reships them to its clients,resellers,and other vendors.IndigBlue Inc.is an example of a ____.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified