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Exam 11: Motivating Employees

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Question 21

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Frederick Taylor's goal was to find ways to improve worker motivation by making work more interesting and challenging.

A) True
B) False

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Question 22

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Randy is a supervisor at an assembly plant for a major manufacturer.Randy has observed that most workers he supervises are more productive if he lets them have some freedom and flexibility in how they go about their work.Randy's experience is consistent with the teachings of scientific management.

A) True
B) False

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Question 23

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According to Maslow,it is impossible to rank human needs in any logical order.

A manager who operates under Theory X assumptions would have a hard time accepting the ideas of goal-setting theory.

The ABC Company has just announced that,due to financial difficulties,it must cut worker pay by 5% and will no longer provide workers with free coffee and donuts during breaks.Since Herzberg found that pay and working conditions were not significant motivators,these changes are unlikely to have any significant effect on worker attitudes.

Maslow referred to the needs people had for recognition and acknowledgement from others as esteem needs.

Jon earns a decent salary and is on friendly terms with the other workers in his department.He is,however,a bit frustrated because his supervisors and the other workers in his department don't always seem to recognize or appreciate some of his accomplishments.Jon is most likely to be motivated by the desire to meet his esteem needs.

Which of the following is the best example of extinction as the term is used in reinforcement theory?

Many service firms have found that management styles that are consistent with McGregor's Theory Y are helpful in dealing with on-the-spot problems.

One implication of goal-setting theory is that goals should be:

Which of the following statements would Elton Mayo be most likely to make soon after concluding his Hawthorne studies?

You got a lower grade in a course than your friend did even though you studied more during the semester and attended class more often.As a result,equity theory predicts that you might convince yourself that "Grades aren't all that important.After all,lots of people who succeed in the real world didn't make good grades in school."

studied how the characteristics of the job itself affected worker motivation.

Theory ___ managers see workers as being lazy and unwilling to accept responsibility.

Extrinsic rewards are those that are given to a person by someone else.

The generation born between 1977 and 1994 is known as Generation:

Theory X management has essentially disappeared from the real world workplace.

Generation X workers are likely to:

Matt works for a sports marketing firm.He feels that he has been treated unfairly by the organization.He helped three other employees organize a series of successful street hockey tournaments in different regions of the country.While the other employees were given a bonus and corporate recognition,his efforts were ignored.According to equity theory,Matt is likely to respond by:

The concept that a hierarchy of human needs could be used to explain motivation was developed by: